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Skinverse Beauty – Shipping Policy

Effective Date: September 8, 2025

Thank you for shopping with Skinverse Beauty!
We strive to process and ship your orders quickly so you can enjoy your beauty and skincare products as soon as possible. Please review our shipping guidelines below.

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1. Order Processing Time

• Orders are processed Monday through Friday, excluding holidays.

• Standard processing time is 2–4 business days before shipment.

• Orders placed after 5:00 PM EST will be processed the following business day.

• During high-volume periods (sales, holidays), processing may take 5–10 business days.

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2. Shipping Options & Rates

We offer a flat-rate shipping structure to keep things simple for you.

Note: Delivery times are estimates and may vary due to carrier delays, weather, or other factors beyond our control.

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3. Shipping Areas

Currently, we ship to:

• Canada – All provinces and territories

• United States – Contiguous U.S. states (Standard & Express options available)

• International Orders – Select countries. Rates and delivery times will vary based on destination.

🌍 If your country isn’t listed at checkout, please contact us at support@skinversebeauty.com to confirm availability.

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4. Free Shipping

Enjoy FREE standard shipping on orders of $75 CAD or more (before taxes and discounts).

• Applies only to orders shipped within Canada.

• Total must meet the minimum after discounts are applied.

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5. Tracking Your Order

• Once your order ships, you’ll receive a confirmation email with a tracking number.

• Use this number to track your shipment directly on the carrier’s website.

• If you haven’t received tracking details within 5 business days, please check your spam folder or contact us.

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6. Lost, Delayed, or Stolen Packages

• Skinverse Beauty is not responsible for packages lost or stolen after delivery is marked “delivered” by the carrier.

• If your package is missing:

  1. Verify the shipping address on your order confirmation.

  2. Check with household members or neighbors.

  3. Contact the carrier directly with your tracking number.

  4. If unresolved, email us at support@skinversebeauty.com for assistance.

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7. International Orders

• International customers are responsible for any customs fees, duties, or taxes charged by their country.

• Shipping times may be longer due to customs clearance.

• We are not responsible for customs delays or additional charges.

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8. Address Changes & Errors

Please ensure your shipping address is correct before completing checkout.

• If you need to update an address within 12 hours of placing your order, contact us immediately at support@skinversebeauty.com.

• After this time, changes may not be possible, and you may be responsible for additional shipping fees.

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9. Local Pickup (Montreal, QC)

We offer free local pickup for customers in the Montreal area.

• Select Local Pickup at checkout.

• You’ll receive an email when your order is ready, with instructions for pickup.

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10. Contact Us

If you have any questions about shipping, please contact our support team:
📧 Email: support@skinversebeauty.com
🌐 Website: www.skinversebeauty.com

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